Archive for February, 2009

Cross Platform Request Nightmare

Tuesday, February 3rd, 2009

Back when CS3 was released I was incorrectly sent a Windows version. Since then I’ve wanted to change it to Mac OS X which has been extremely frustrating and time consuming. Below is a rundown of the contact I had with Adobe, but the most frustrating thing was the correspondence from Adobe was extremely robot like. I constantly asked where I should file a complaint, but Adobe never address questions sent to them, instead ignoring what was written to them and responding in how they seen fit.

28/04/2008
First contact with Adobe to get a cross platform conversion.

01/05/2008
I was asked to prove where I had got the copy of Flash CS3 was from.

05/05/2008
I sent proof that I’d got the copy of Flash CS3 direct from Adobe.

05/05/2008
Adobe responded asking me to sign and send back a Letter of Software Destruction.

07/05/2008
Adobe chased me up for the above (obviously my postman doesn’t wear a rocket pack).

08/05/2008
Adobe confirms they had received the above letter and the case had been escalated. They would get back to me.

13/05/2008
Adobe conformed approval of the cross platform request, and ask me to contact them to make payment for shipping costs. I phoned them to make this payment.

11/06/2008
Adobe confirmed that the company credit card had been declined and advised I contact the bank to allow the charge from Adobe.

At this point I gave up. We were busy, needed another copy of Flash, and just installed an older version I had hanging around. I knew the company credit card was fine, as I used it on a daily basis, the bank said Adobe hadn’t tried to take any payment, and Adobe said the card was declined.

21/10/2008
I decided to have another crack and changing the platform.

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